Terms of Service

Community Rules & Etiquette and Privacy Guidelines

Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation.

By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files and content to that best suited to the medium. This is a great medium with which to solicit the advice of your peers, benefit from their experience, and participate in an ongoing conversation. Questions should be directed to our Member Services department via the Contact Us link on this site. Technical questions on association management issues should directed to our helpdesk.

Please take a moment to acquaint yourself with these important guidelines. If you have questions, contact the member services department. In order to preserve a climate that encourages both civil and fruitful dialogue, we reserve the right to suspend or terminate membership in this community for anyone who violate these rules.

The Rules

  • Don't challenge or attack others. The discussions and comments are meant to stimulate conversation not to create contention. Let others have their say, just as you may. 
  • Don't post commercial messages on any discussion list, resource library entry, or other area where others might see it. Contact people directly with product and service information if you believe it would help them.
  • Use caution when discussing products. Information posted on the lists and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws. 
  • All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you. 
  • Please note carefully all items listed in the disclaimer and legal rules below, particularly regarding the copyright ownership of information posted. 
  • Remember that other participants have the right to reproduce postings to this site unless you specify otherwise. 
  • Post your message or documents only to the most appropriate lists or libraries. Do not spam several lists or libraries with the same message.
    All messages must add to the body of knowledge. We reserve the right to reject any message for any reason.

Discussion Group Etiquette

  • Include a signature tag on all messages. Include your name, affiliation, location. 
  • State concisely and clearly the topic of your comments in the subject line. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives by subject. 
  • Include only the relevant portions of the original message in your reply. Delete any header information, and put your response before the original posting. 
  • Only send a message to the entire list when it contains information that everyone can benefit from. 
  • Send messages such as "thanks for the information" or "me, too" to individuals--not to the entire list. Do this by using the "Reply to Sender" link to the left of every message.
  • Do not send administrative messages, such as remove me from the list. Instead, use the web interface to change your settings or to remove yourself from a list. If you are changing e-mail addresses, you do not need to remove yourself from the list and rejoin under your new e-mail address. Simply change your settings. 
  • Warn other list subscribers of lengthy messages either in the subject line or at the beginning of the message body with a line that says "Long Message." 

The Legal Language

This site is provided as a service for the members of DIA.  DIA is not responsible for the opinions and information posted on this site by others. We disclaim all warranties with regard to information posted on this site, whether posted by DIA or any third party; this disclaimer includes all implied warranties of merchantability and fitness. In no event shall DIA be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of any information posted on this site.

Do not post any defamatory, abusive, profane, threatening, offensive, or illegal materials. Do not post any information or other material protected by copyright without the permission of the copyright owner. By posting material, the posting party warrants and represents that he or she owns the copyright with respect to such material or has received permission from the copyright owner to post the material, including any text, video, photo, audio, or any content (the “Materials”). In addition, the posting party grants DIA and users of this site the nonexclusive right and an irrevocable, perpetual, and royalty-free license to display, copy, publish, distribute, transmit, print, modify, edit, prepare derivative works of, and otherwise use such Materials and any information contained therein for any purposes consistent with DIA’s mission.

Messages should not be posted if they encourage or facilitate members to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

DIA does not actively monitor the site for inappropriate postings and does not on its own undertake editorial control of postings. However, in the event that any inappropriate posting is brought to the attention of DIA we will take all appropriate action.

DIA reserves the right to terminate access to any user who does not abide by these guidelines.

Privacy Policy

Privacy Statement

DIA respects the privacy of all of its members and customers. This Privacy Policy applies to all information DIA collects, including information collected via this website and DIA online community websites, email and other electronic communications between you and DIA, event registrations, and information you provide to DIA offline.  By accessing or using this website or DIA online community websites, you agree to our website Terms and Conditions of Use.  If you do not agree with our policies, your choice is to not use our website or provide us with your information.  Please review this Privacy Policy to stay informed about DIA’s policies regarding the information we collect. 

Consent to Transfers to U.S. of Personal Information for Other Countries

The servers DIA uses to collect and store information reside in the United States. Thus, by voluntarily providing information through the DIA website or other medium, you consent to the transfer of your information, including personal information, to the United States.  

Information Collected by DIA

The information that DIA receives, and how we use it, depends on what you do when visiting our website. DIA collects and uses your non-personal information (information that is not identifiable to you personally) differently than your personal information.

Non-Personal Information

The DIA website automatically collects certain non-personal information from its visitors, such as the name of your Internet service provider and the Internet Protocol (IP) address through which you access the Internet, the date and time you access the website, the pages that you view while browsing the website, browser types and versions, geographic information, device use, and the Internet address of any third-party website from which you linked directly to our website. This information is used to help improve the DIA website, personalize your experience, analyze trends and administer the website. All guests to the website can use the open portions anonymously. We may track the number of users who visit areas of the website for internal use, but this tracking will not identify users.

Personal Information
The DIA website will prompt you to voluntarily provide personal information if and when it is needed by DIA to provide a service or conduct a transaction that you have requested, such as registering as a member to gain access to members-only areas of the website or the personalized features of the website, ordering publications or registering for courses and webinars, downloading  DIA products, accessing My Transcript to request credit for participation in an educational program, downloading a statement of credit, submitting information, joining the discussion boards and online forums, making contributions to DIA and communicating with DIA through email. The types of personal information that you may be asked to provide to DIA includes your name, home, business or other mailing address, title, company or organization, telephone number, mobile number, fax number, email address and credit card information.

In support of the uses described above, DIA may use personal information for the following purposes:
• to respond to your requests;
• to contact you with information about upcoming events, programs, products and services of DIA and to provide updates and other notifications;
• for analytical purposes and to research, develop and improve DIA’s programs, products, and services and content, including the DIA website; and
• to enforce this Privacy Statement and the other rules regarding use of this website.

DIA may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal process, protect the rights of DIA and its website or, in certain circumstances, to protect the health, safety or welfare of DIA or its employees, users of DIA’s products and services or members of the public.

Security of Personal Information

The security of personal information is important to DIA, and DIA employs various security measures to protect against the loss of information that is collected through the DIA website and other means. However, those providing personal information to DIA should keep in mind that the DIA website, network, and information management system are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security.  No method of transmission over the Internet or method of electronic storage is one hundred percent secure and we cannot guarantee its absolute security.  Users of the website are solely responsible for maintaining the confidentiality of their username and password and are responsible for any unauthorized use.

Disclosures to Third Parties

DIA will not sell, rent, exchange, publish or otherwise share your personal information with any third parties except as otherwise described in this Privacy Statement. In the ordinary course of business, DIA may engage third parties to provide services on our behalf, such as website hosting, packaging, mailing and customer service functions. DIA will only provide those companies the personal information necessary to perform the service, and they are required to maintain the confidentiality of such information and are prohibited from using that information for any other purpose. Member names and business contact information are made available to other members via DIA online communities.

User Contributions

You also may provide information to be published or displayed on DIA discussion boards, online forums, online communities, or other public areas of the website, or transmitted to other uses of the website or third parties (collectively, “User Contributions”).  You provide User Contributions and transmit them to others at your own risk.  We cannot control the actions of other users of the website with whom you may choose to share your User Contributions.  Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Access to Your Personal Information

You may review and update the information and contact preferences you provided to DIA through the website by visiting the customer profile area or contacting us at the email address below. In the customer profile area, you may view and edit your personal information, opt-out of DIA mailings and other marketing information. Please note that some non-marketing communications, such as product download and sales transactions, are not subject to general opt-out.

Members and other customers have the option to determine how they receive their various communications from DIA (i.e., whether they prefer to receive communications at their home email address rather than their work email address, etc.). After registration, members can change how they wish to receive their membership benefits and other customers can change how they wish to receive communications from DIA, through the Manage My Subscriptions feature of their customer profile.

Credit Card Account Information

DIA does not use or disclose credit card account information provided by customers except as described in the “Disclosures to Third Parties” section of this Privacy Policy. We submit only the information needed to obtain payment to the appropriate clearinghouse. Credit card information is stored encrypted within the Association Management System (Personify).

Cookies and Tracking Technology

The DIA website uses cookies to track site login information, order information, and other personalization. You have the ability to accept or decline DIA’s use of cookies in the website by modifying your web browser setting. However, to use the members-only areas or personalized features, your browser must be set to accept cookies.

Some web browsers may transmit “do not track” signals to the websites with which the browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We do not currently take action in response to these signals.  We may revise this policy if and when a standard for responding to these signals is established.

We may use a web analytics service, such as Google Analytics, to record and analyze your activity on this website.  The website or any such service may track your browsing across web sites that use the same service.  

Links to Non-DIA Websites

This Privacy Policy does not apply to any other website not affiliated with DIA, and DIA is not responsible for content and privacy concerns involving non-DIA websites. Although the DIA website links to other Internet websites, DIA takes no responsibility for the content or information contained on those other websites and does not exert any editorial or other control over those other websites, including their privacy practices. We recommend that you review the privacy practices of such other websites and make your own conclusions regarding the adequacy of their practices. For further information, please email DIA at DIA@DIAglobal.org.

The DIA website may include social media features such as the Facebook like button, widgets or interactive mini-programs that run on our website.  These features may collect your IP address, browsing information and may set a cookie to enable the feature to function properly.  Your interactions with these features are governed by the privacy policies of the parties providing them.


From time to time, we may make changes to our information practices or alter the functionality of the website.  If we decide to change our Privacy Policy, we will post a notice of those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will send emails for material changes.  When we make updates, we will change the Effective Date below. We encourage you to periodically review this page and the website’s home page for the latest information on our privacy practices for this website. Use of the website after notification of the changes to the Privacy Policy constitutes your acceptance of the changed Privacy Policy.

Protection of Children’s Personal Information

Our website is intended for adults, such as our members. DIA does not knowingly collect any personal information from children under the age of 13. Please contact DIA at DIA@DIAglobal.org if you suspect that DIA has collected any such information.

Questions or Concerns

DIA will respond promptly to resolve a data security issue when any member or individual who has provided personal information to DIA notifies DIA that he or she suspects that DIA has handled his or her information in a manner that does not comply with this Privacy Policy.

If you have any questions regarding privacy issues or suspect that DIA has handled your data in a manner that does not comply with this Privacy Policy, please contact DIA at DIA@DIAglobal.org or call +1.202.601.8900 or mail to DIA, 21 Dupont Circle NW, Suite 300, Washington, DC 20036, USA.